At Vaishnavi Computer Center, we are committed to providing a positive, respectful, and transparent learning environment. This Grievance Redressal Policy is designed to address student concerns fairly, promptly, and effectively.
We encourage students to raise genuine grievances without fear, ensuring that every issue is handled with seriousness and confidentiality.
Objective of the Policy
The objective of this policy is to:
- Provide a structured mechanism for grievance resolution
- Ensure fair and unbiased handling of student concerns
- Promote trust, transparency, and accountability
- Maintain a healthy academic and professional environment
What Constitutes a Grievance?
A grievance may include, but is not limited to:
- Academic or training-related concerns
- Issues related to faculty, teaching methods, or course delivery
- Administrative or fee-related concerns
- Infrastructure or lab-related issues
- Misconduct or unfair treatment
Grievance Redressal Procedure
Step 1: Informal Resolution
Students are encouraged to first discuss their concern with the concerned faculty member or administrative staff for quick resolution.
Step 2: Formal Complaint
If the issue is not resolved, the student may submit a written grievance via:
- Written application
- Official communication channel of the institute
The grievance should clearly mention:
- Student name & course
- Nature of the grievance
- Date and relevant details
Step 3: Review & Resolution
The grievance will be reviewed by the management or designated authority of Vaishnavi Computer Center.
A fair decision will be communicated within a reasonable time.
Timeframe for Resolution
Every effort will be made to resolve grievances within 7–10 working days.
Complex issues may require additional time, which will be communicated to the student.
Confidentiality
- All grievances will be handled with strict confidentiality.
- Student identity and details will be protected throughout the redressal process.
False or Malicious Complaints
Any grievance found to be false, misleading, or malicious may result in disciplinary action as per institute rules.
Student Responsibilities
- Raise grievances in a respectful and constructive manner
- Provide accurate and complete information
- Cooperate during the grievance resolution process
Policy Updates
Vaishnavi Computer Center reserves the right to amend or update this Grievance Redressal Policy at any time without prior notice. Changes will be effective immediately upon publication.
Contact for Grievance Redressal
Students may submit grievances or seek clarification at:
Vaishnavi Computer Center
📧 info@vaishnavicomputercenter.com
📞 +91 8826 63 7063